NETWORK
Contact (10am-5pm MST) 1-403-423-2244

Information Page

Customer support index
7

Contact Us

Address, hours, email, phone number

Email us

Have any questions? Please email us at: info@glowwire.ca  Or you may click the link below to send us an email...
email icon

Phone Number

(hours below) 1-403-423-2244

Address

GlowWire.ca
PO Box 52
Carmangay, AB
T0L 0N0
Canada

Hours

Monday 10:00am - 5:00PM  MST
Tuesday 10:00am - 5:00PM  MST
Wednesday 10:00am - 5:00PM  MST
Thursday 10:00am - 5:00PM  MST
Friday 10:00am - 5:00PM  MST
Saturday 10:00am - 5:00PM  MST
Sunday Closed
Holidays Closed

*Hours stated above are for informative purposes,
Times may vary and custom arrangements can be made arranged to match your needs.

FAQ / Help

Frequently asked questions

How do I make an order?

You may order online using this website to complete the purchase -or- offline by eTransfer or mailing in your payment, see How To Order.

How do I log into my account?

You do not need an account to use the website or add items to your shopping cart. If you wish to pay with a Paypal account during checkout, you'll be required to log into Paypal - please contact Paypal if you cannot log-in.

My checkout page is just a blank screen?

If this happens, please clear/delete your web browsers data. Google Chrome, Mozilla Firefox, Microsoft Edge, Internet Explorer and Opera all have different methods of clearing data - some call it cookies and others cache. Please internet search "How to clear Your Browser data" to find instructions.

What payments do you except?

You may pay with a Paypal account, or you may pay without logging into Paypal and use your credit card (Visa, Master Card, American Express, Discover) directly. You may also pay offline with eTransfer, money order, cashiers cheque, company cheque, or personal cheque - see #2 Ordering Offline.

Do you accept Paypal?

Yes, you may pay by logging into your Paypal account, or you may pay without logging into Paypal and use your credit card (Visa, Master Card, American Express, Discover) directly.

How do I track orders?

Orders shipped with either Expedited Parcel or Xpresspost come with tracking and will be provided via email by Canada Post, at the time of departure. Orders shipped by Lettermail do not come with tracking. Delivery time for all shipping methods should not exceed 7 business days (in Canada) after you have received your Shipping Email Confirmation from us.

How do I know my order completed?

When ordering online, you will receive an email receipt to confirm the transaction within minutes of completing your order. Please check your spam/junk folder to see if it made it into there.

Is shipping really free?

Yes, all orders come with free shipping worldwide. Shipping costs within Canada are already some of the highest in the world and it's actually more economical to ship to the majority of international addresses.

Is there faster shipping available?

Yes, you may add Xpresspost 1-3 business day service to your order at any time before it actually ships; it automatically links to your order.

Do you ship to my location?

We ship to all Canadian Provinces and territories, USA continental and its territories, and most international countries.

Do you ship to PO Boxes?

Yes, we ship to all addresses. If you are at a rural residence, business or simply require a PO Box to get your mail, you can receive our packages.

Can I pick up my order?

We are an online only ecommerce organization. All orders are processed and shipped out of our Alberta warehouse. Sorry, there is no pick-up option.

How long will my order take to ship out?

All orders are usually shipped next business day. If an item is out-of-stock the rest of your order will be shipped and then the back-ordered item once it's in stock.

I won't be home for my delivery?

No worries, all shipments are handled by Canada Post: Expedited Parcel and Xpresspost shipments will leave a slip at your door or mailbox for re-delivery or pickup at your local post office. Lettermail shipments will be sent directly to your mailbox.

How do I check my order status?

Payment confirmation, order updates and shipment confirmation (sent at the time of departure) are all automatically sent to the email you provide when completing the checkout process.

Can I change my order?

You may change your order any time before receiving the Shipping Confirmation Email we send when your ordered is shipped. If your order has already shipped you may send it back for an exchange - shipping costs to re-send it back to you may apply.

My order is late, what do I do?

If your order takes longer than the expected delivery time there may be common reason for it. We ship out of rural Western Canada and found a small percentage of orders sent to Eastern Canada take longer than the expected delivery time. Did you provide the correct address filling out the order? Another common reason why orders are late is because the suite number is missing or the address is wrong altogether, like an old address.

Can I make an order and send it to someone else?

Yes, during checkout you may encounter an error if using the giftees address. If this occurs, use your own address and email the giftees address after order completion. Please note sending to an address other than yours voids any shipping insurance.

Do you have a fraud policy?

Yes, we use a third party investigation service to follow up with fraudulent orders, forwarding all gathered information to the RCMP.

What currency are the prices in?

All prices are in CAD / Canadian Dollars
Universal Currency Converter Here

Is there any custom or duty fees?

Canadian customers experience zero duty or custom fees, we ship out of Alberta, Canada. USA customers will receive their orders from USPS and should not experience custom or duty fees for orders under $800. International customers may experience custom or duty fees.

Where can I find additional product information?

Please email us when looking for detailed answers or feel free to phone us if you need an immediate answer.

Do you sell other products than what is listed here?

Yes, there are many different items available through our various websites: OnlineStoreNetwork. You may also email us at any time with a product request.

How can I become a supplier?

We offer a wholesale service for ordering products found on this website. No order is too small or large and you can email us at any time to inquire.

Is shopping on here secure?

Yes, we use a third party check-out service that has a secure SSL 128 bit encryption ordering process. When you add items to your cart they will be added to a separate secure webpage.

After ordering will I keep getting emails?

No, after the Order Follow-up Email you will not receive any further emails.

Is there a smartphone friendly version?

This is rather technical: In order to view the smartphone version of this website, you need to be using a smartphone displaying a screen width of 699 pixels or less, not to be confused with your phones actual resolution. A tablet or laptop should show the regular desktop version. An iPhone 6 for example will show you the mobile version, if no mobile version is displayed then please accept our apologies - there will be a mobile version coming soon.

How to Order

Online/offline instructions

There are multiple ways to pay for your order - #1 online (credit card or Paypal) or #2 offline (eTransfer, money order, cashiers cheque, company cheque, personal cheque).

#1 Ordering Online

You may checkout without having to log into Paypal. Payments on the website can be made by Visa, Mastercard, American Express and Paypal.

checkout screenshot

Once you've completed your order you can submit it through our 100% secured shopping function, created to ensure your peace of mind. Ordering with a credit card gives an extra layer or security that debit or cash can never give.

The security offered though our website and our secure payment transaction system includes the following security features: Address Verification Service (AVS) and Card Security Code (CSC, CVV2) checks, and transaction screening.

#2 Ordering Offline

On the website you can pay by either Credit Card or Paypal. Off the website you may pay by e-Transfer through your bank/credit union (more information below). You may also pay offline by Money Order from Canada Post or other institution, Cashiers ChequeCompany Cheque and Personal Cheque.

To calculate amount to send, please add (+) together the items you're ordering and times (x) by 1.05 to add GST, shipping is free. Please send Money Order or Cheque along with a note including item/s ordered and the full mailing address where you wish your order to be sent to. Orders are usually shipped next business day.

e-Transfer is a newer service offered by most large banks and credit unions with over 250 participating financial institutions (read more). How to send an e-Transfer:

  1. Please send the eTransfer using online banking or calling your financial institution
  2. To calculate amount to send, please add (+) together the items you're ordering and times (x) by 1.05 to add GST, shipping is free
  3. When setting up the eTransfer with your financial institution, please provide this email: info@glowwire.ca
  4. When setting up the eTransfer with your financial institution, you'll be providing them with a password
  5. After you have initiated your eTransfer, please email us with:
    • The eTransfer password
    • Your full mailing address
    • List of items your ordered
  6. We will reply and accept the eTransfer within 24 hours. Orders are usually shipped next business day.

Sales Tax

A sales tax of 5% (GST) is added to all sales made within Canada. There is no sales tax for United States or International orders.

Pricing

All prices are in CAD / Canadian Dollars
Universal Currency Converter Here

currency

Shipping Information

Canada, USA, and International

Products are usually shipped within one business days after confirmation that your payment has been received.

Canada canada

Free shipping on all products! Domestic shipping is handled by Canada Post Corporation and is based on your purchase total. Most orders are sent by Canada Post. Most orders are sent by Expedited Parcel (1 - 7 business days)
Faster shipping available below*

United States usa

Free shipping on all products! Estimates in time are not guaranteed to do possible custom delays. Shipments sent to the United States are handled by Canada Post Corporation and is based on your purchase total. The customer is responsible for US Customs and Border Protection specific tariffs and duties by the government. Most orders are send by USA Surface Small Packets (6 - 12 business days)

International

GlowWire.ca ships to most foreign countries. Free shipping on all products! Please note that some countries will impose tariffs on items shipped abroad. The customer is responsible for any country specific tariffs and duties added by their respective government. Shipments to be sent Internationally are handled by Canada Post Corporation. Most orders are send by International Surface Small Packets (4 - 6 weeks)

Xpress Post (1-3 business day) Canada  canada

Faster domestic shipping is handled via Xpresspost by Canada Post Corporation, and includes tracking, delivery confirmation and $100 liability coverage. Most orders are an additional $15.00 for Xpresspost, please contact after your order is made to request faster shipping.
Estimated Delivery Time
(1 - 3 business days)

Return Policy

Exchanges, returns and defective items
Exchanges can be made with defective items within 30 days of receipt of purchase; buyer is responsible for shipping costs. Unused items may be returned for a refund within 30 days of receipt of purchase, not including the shipping cost. With defective items you may use one of the following 2 methods listed below.

If your item you wish to exchange is no longer available you may be issued a credit for purchasing items at GlowWire.ca for a future date no longer than 365 days after receipt of purchase. All exchanged merchandise must be in original factory packaging, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories.

*All exchanges require your original GlowWire.ca receipt.
*Customer is responsible for ensuring shipping address is correct.
*Sorry, any used items may not be returned for a refund.
*If a refund is necessary we only refund the price of the product, not the shipping costs.

Return Policy is subject to change without notice

#1 Send Back via Mail

If necessary, please send the item/s back by Canada Post. If your order was shipped by Letter-Mail, please send back by Letter-Mail to avoid higher shipping fees.

#2 Take a Picture or Video

If your item is found to be defective, you do not necessarily have to send the item back. If you can email us a picture or video that clearly shows the defect/s and we are satisfied that the item was bought from us, then we will promptly send you a replacement.

Return Address

GlowWire.ca
PO Box 52
Carmangay, AB
T0L 0N0
Canada

Customer Service

If you have any questions regarding your order please phone our Customer Service number: (403) 423-2244 or e-mail us at: info@glowwire.ca

Wholesale Products

Bulk order inquiry
Thank you for your interest in our wholesale service. GlowWire.ca is able to provide a reliable wholesale solution to gain access to most of our products. No order is too small or large and most of our products can be ordered in the 100's

We offer discount pricing based on the quantity and shipping price of the order; just contact us today for a quote.

- Wholesale discounted Pricings
- No minimum opening orders
- No monthly minimums

Ordering

To place an order, discuss an existing order, or to receive additional information about our products, please contact our Customer Service Department at info@glowwire.ca
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Payments

Wholesale payments may be made by Cheque, Money Order, Wire Transfer, eTransfer, Credit Card or a Paypal account, depending on the order size. Payment must be pre-paid before we order from the vendor.

Shipping

Our standard is to ship same day or next day when product is in stock and payment has been completed. If we do not have the stock for the quantities you wish to order the lead time before receiving the products from our vendors can be anywhere from one to three weeks. We are not liable for delivery delays due to causes out of our control. Freight is pre-paid and added to the invoice.

About Us

Online since 2009

Our Story

Hello! Thank you very much for visiting. We are a small independent family-owned Canadian business that defies the odds by operating in a small town of rural Alberta while providing an online only retail experience. Our first ecommerce store was established in 2009 and since then this store and others have been born to cater to specific areas of interest more here.

We strive to provide a top notch shopping experience with fast responses, helpful service, free shipping and ease of shopping. Since 2009 our customers have ranged from the Canadian Armed Forces to over 30 Universities / educational institutions. We provide a wholesale service where most of our products can be ordered in bulk. You may contact us at any time to request products that are not listed on any of our websites.

Interesting Fact: In January 2016 we built Canada’s first 3D ecommerce website (vr.lasershop.ca). You can walk around it inside Virtual Reality headsets or with Smart Phones and PC computers. To move around this 3D website, use your W,A,S,D keyboard buttons - spacebar for jumping. For mobile phone touch screen to move forward.

Terms of Use

Using this website and services
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE

This site is owned by GlowWire.ca and is operated for your personal use and information. Use of this site is governed by the terms and conditions outlined below and all applicable laws. By accessing and browsing this site, you confirm having read and understood these terms and conditions and accept them without limitation or qualification. GlowWire.ca may amend these terms and conditions at any time.

DESCRIPTION OF PRODUCTS & PRICES

GlowWire.ca attempts to be as accurate as possible in describing the products sold on this site but cannot warrant that the descriptions or other content of this site are accurate, complete, reliable, current or error-free. Price and availability information provided on this website is subject to change without notice.

TYPOGRAPHICAL ERRORS

In the event a GlowWire.ca product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, GlowWire.ca shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. GlowWire.ca shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, GlowWire.ca shall issue a credit to your credit card account in the amount of the incorrect price.

TERM; TERMINATION

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any of them, may be terminated by GlowWire.ca without notice at any time for any reason.

INTELLECTUAL PROPERTY

All material on this site, including but not limited to texts, images, illustrations, software, audio clips and video clips, is owned by GlowWire.ca or it’s licensees or is provided by a third party. The material on this site is protected in Canada and in other jurisdictions by the Copyright Act and by virtue of the applicable international treaties. The material may not be copied, reproduced, republished, downloaded, posted, transmitted, distributed or modified, in whole or in part in any form whatsoever, without the prior written consent of GlowWire.ca.

THIRD-PARTY LINKS

In an attempt to provide increased value to our visitors, GlowWire.ca may choose various third-party websites to link to from its own site. However, even if the third party is affiliated with GlowWire.ca and GlowWire.ca has no control over these linked sites, all of which have separate privacy and data collection independent of GlowWire.ca. GlowWire.ca has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk.

ENTIRE AGREEMENT

These terms and conditions constitute the full and entire understanding and agreement between the parties pertaining to the subject matter and supersede in their entirety any and all written or oral agreements previously existing between the parties with respect to the subject matter.

Privacy Policy

Information Practices
GlowWire.ca is committed to protecting your Privacy. This following privacy policy describes our practices regarding personal and account information collected through our Web site. In this policy, "personal and account information" means your name, company name, account number, address, telephone number, and e-mail address plus other information that identifies you and your purchase

Browsing our web site

Your IP Address. We collect your IP address to measure our web site traffic and to help provide a more customized online shopping experience.

Referral Web Site. When you come to our web site via a link, we collect information regarding the location of the link that referred you.

Navigation on the Web Site. We keep track of pages you visit to help provide you with a more personalized shopping experience.

Your Privacy

Subscribing to our e-mail newsletter
We use your e-mail information when you subscribe to our e-mail newsletter to be used for our newsletter related materials only. When collect your email during communications or transactions, we do not include your e-mail in our email newsletter. You must opt in to receive your newsletters.

E-mailing product information from GlowWire.ca
When you e-mail product information to a friend from our web site GlowWire.ca, we collect your e-mail address and the e-mail address of the person to whom you are sending the product information.

The personal or account information we collect
When making purchases through our web site we collect your name, address and payment information to process your order. We may use your personal and account information to provide products or services you have requested, respond to a communication from you, contact you, and as otherwise described in this policy. If you become our customer, we may send you future communication regarding your transactions.

Third Party access to your information
We do not release any of your personal and account information to a third party except when processing your payments through Paypal. Only authorized GlowWire.ca employees have access to payment your personal or account information.

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